Cross Care Support

Cross Care Counselling

Our vision at Cross Care Counselling is to redefine the landscape of counselling services within our community and the NDIS framework by creating a vibrant, inclusive, and creative space where participants and their families feel empowered and supported.

We aspire to be a beacon of innovation in therapeutic practices, transforming traditional counselling into an engaging and holistic experience that promotes mental health and emotional well-being.

By fostering a community of care that emphasises artistic expression and interactive therapies, we aim to inspire resilience, independence, and personal growth for all our clients, setting a new standard for excellence in counselling and disability support services.

What is counselling and why choose counselling?

Counselling is a therapeutic process where you can safely explore personal challenges, improve mental health, and learn to navigate life at your full potential.

At Cross Care Counselling, we believe that wellbeing encompasses both mind and body. We foster a holistic approach and work alongside individuals in exploring their story, use evidence informed approaches that challenge the mind, promote nervous system and emotional regulation, help individuals work toward desired goals and build on positive resources.

We believe that everyone has the capability within them to reach their full potential and that our work as counsellors is to highlight these strengths and empower individuals to make positive change in their lives.

Who is counselling for?

Cross Care Counselling caters for those experiencing mild anxiety, social anxiety, mild depression, grief, stress, or challenging life transitions. Counselling also benefits those wanting to enhance their overall wellbeing, delve deeper into self-discovery or improve their psychological flexibility.

We provide counselling for participants of the NDIS community, their families and those involved in the disability support space. We understand that traditional talk therapy can at times be challenging, therefore we have implemented expressive art resources in our space for those who would find this helpful.

Our Services

Individual Sessions

Cross Care Counselling individual sessions in our creative therapeutic environment, provide a safe and nurturing space to help you navigate life’s challenges and work toward personal growth. Whether you're seeking support for mental health, stress management, relationships, or personal development, our team are here to listen and guide you. Sessions are tailored to your unique needs and goals, empowering you to find clarity, build resilience, and take meaningful steps forward.

Rebates may be available to individuals who are members of a private health fund. Please know, rebates will vary according to your health fund, so it is best to contact them for further information to see if you are eligible for rebates under your personal private health fund and plan.

NDIS Participants

Cross Care Counselling specialise in providing sessions for NDIS participants. Our comprehensive counselling service is tailored to support both participants and their families.

Participants will experience a creative and nurturing environment where their unique needs are understood and addressed with compassion and expertise. Our clients will gain valuable coping strategies, enhanced self-confidence, and a stronger sense of independence.

We are dedicated to improving the quality of life for individuals with disabilities by offering therapeutic support that empowers them to achieve their personal goals, build resilience, and enhance their overall well-being.

If you have an NDIS plan, you may be eligible for funded counselling sessions. Navigating the NDIS can be tricky, so please feel free to contact us or your coordinator of supports for assistance in the process of accessing funding for counselling services.

Families of Participants

At Cross Care Counselling, families and carers will also feel included and supported, gaining insights and tools to better assist their loved ones. Our services reach out to our families and carers, ensuring that together, we aim to build a resilient and cohesive community where everyone can thrive and achieve their fullest potential.

Cross Care Counselling’s commitment extends all members of the family, recognising that a holistic approach to care fosters a supportive environment that benefits everyone involved.

By integrating evidence-based counselling practices with personalised support plans in a creative environment, we strive to create a nurturing space where participants and their families can thrive together. Our mission is to ensure that every individual has access to the resources and guidance needed to navigate life's challenges, fostering independence and promoting mental health and emotional stability for all members of the family.

Our Team

Cosette Hay

Accredited Counsellor

Appointment type: Face-to-face or online

Works with: Individuals experiencing mild mental health presentations, individuals wanting to improve their overall wellbeing, parents, NDIS participants, support workers

Working days: Monday, Tuesday, Wednesday

Qualifications and training: Diploma of Counselling with Australian Institute of Professional Counsellors, majoring in mindfulness and expressive therapies

Registered member: ACA Level 1

Cosette is a warm and compassionate counsellor who aims to empower individuals to explore their emotions, strengthen their mind-body connection and develop strategies for positive change. She is committed to walking alongside you on your unique journey toward wellbeing and will collaboratively create a counselling plan suited to your needs.

In her time as a support worker for the last two years, she has worked with various individuals with psychosocial disabilities and mental health presentations in supporting them with daily living and achieving goals. This background, alongside personal experience with a family member with a disability informs Cosette’s genuine and understanding approach working with NDIS participants, their families and those involved in the disability support sector.

She also works with individuals embarking on a mental health journey, wanting to invest in personal growth or improve their quality of life.

Outside of counselling, Cosette values spending time in the bush and ocean. She prioritises finding stillness, presence and living a simple, sustainable life. Cosette is a florist by trade and is passionate about sharing the power of creative expression and spending time in the ultimate teacher, nature as a way of connecting back to ourselves, our purpose and healing.

Fees and Session Types

Our counselling sessions are available to everyone, offering inclusive and accessible support tailored to individual needs. No matter your circumstances, we’re here to help you on your journey.

Although Medicare rebates do not apply to counselling services, the cost is often comparable to or even more affordable than the out-of-pocket expenses for other psychological services. Furthermore, for those requiring more than 10 sessions, counselling can provide a more cost-effective solution. This is because Medicare only subsidises a portion of up to 10 psychological sessions, whereas counselling remains an affordable option beyond this limit.

Our services for NDIS participants are priced in accordance with the NDIS Pricing Arrangements and Price Limits for 2024-2025, ensuring fair and transparent costs that align with current guidelines.

NDIS Participants

You will find funding for Counselling under Capacity Building Supports - Improved Daily Living.

Please note, that if your plan is not stated as flexible, Counselling/Therapy will need to be directly specified in your supports.

Please reach out to your coordinator of supports if you are unsure whether you are able to engage in counselling under your plan.

Session Type: 60 minute counselling session. This will include 50 minutes of face-to-face counselling, with 10 minutes allocated for the counsellor to complete documentations, follow-up, and prepare tailored materials for your next session.

Fee: $156.16/hr

Reports Requested: Our counsellors can prepare and submit reports when requested by the NDIA or participant. Please note, this will be billed/claimed from your NDIS funding in line with the NDIS Pricing Arrangements.

Private Sessions

For individual sessions for clients paying privately.

These sessions are in our creative therapeutic environment, providing a safe and nurturing space to help you navigate life’s challenges and work toward personal growth.

Our sessions support mental health, stress management, relationships, or personal development, our team are here to listen and guide you. Sessions are tailored to your unique needs and goals, empowering you to find clarity, build resilience, and take meaningful steps forward.